I Want To Complain : An Alternative Guide To Customer Service
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I Want to Complain: An Alternative Guide to Customer Service
To get the free app, enter mobile phone number. See all free Kindle reading apps. Don't have a Kindle? Createspace Independent Pub 3 November Language: Be the first to review this item Would you like to tell us about a lower price? Customer reviews There are no customer reviews yet. Share your thoughts with other customers. Write a product review. Most helpful customer reviews on Amazon.
I Want to Complain: An Alternative Guide to Customer Service, written by Peter Nuttall sort of sounds like a typical advice or how to book.
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In fact, working in customer service in one form or another myself, I thought it might be one of those books that tells us what to put in a letter, or email or what to say over the phone that gets the best results. Oh, yes, I suggest you use it as a reference book, but this is far from boring!
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This book is hilarious! The author provides insight into what is really like to work in customer service and the annoying habits people employ when voicing complaints. Then the author provides us a look at real letters people have written to complain about one thing or another. I can't tell you how funny some of those letters were.
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But, the author, like all of us, had found himself in need of customer service or has had to voice a complaint or two himself. He then demonstrates, by posting his own letters, and the responses how to get the best results from companies when you've had a less than satisfactory experience.
The humorous letters got way more results. I highly recommend this book!
I want to complain about what a boring book this is. Geared for UK audiences, I think American companies would find the humor quite dry and unconvincing. I am glad I read this book, as I have wanted to write a letter of complaint to our city manager. You have to read this book!
I laughed by butt off all the way through. I myself and several of my family members have worked in customer service in one form or another and I can relate to the author's plight when dealing with complaints. But, then the author post real letters people have written to complain and this is hysterical!
Finally the author give If you think I Want to Complain: Finally the author give us a look at several letters he wrote when, like everyone else, was in need of customer service, or wished to voice a complaint. He also posted the responses he received. Your mother told you that you catch more flies with honey But this author also used his extreme sense of humor in written his letters. I wish I were as witty, but I get the point and everyone could take something away for this book to use in dealing with people. Apr 03, Justin rated it it was ok Shelves: Short, easy to read, occasionally amusing, this collection of pithy complaint correspondence is certainly not original.
Despite its brevity, the letters quickly become repetitive and whilst the anecdotal insights into the customer service industry are interesting, the chapters feel rushed and vague and needed much more detail.
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The book really suffers simply from not being funny enough, the claims being slightly too trivial to arouse interest in lieu of genuine laughter. If you like this kind of Short, easy to read, occasionally amusing, this collection of pithy complaint correspondence is certainly not original.
If you like this kind of thing, I'd recommend The Timewaster Letters by Robin Cooper which does the same thing but with much more imagination.
I WANT TO COMPLAIN! : an alternative guide to customer service by Peter Nuttall (Paperback) - Lulu
Jul 13, Sandra "Jeanz" rated it liked it. It has an amusing collection of complaint letters and replies to the end of the book. The "complaint" I have about the book is the reply letters to these complaints are printed so small unable to change font size on them too that you are unable to comfortably read them! So it kind of spoilt the kindle experience and I ended up switching to reading the letters on my laptop. Quite funny yet in a strange way it is informative in how to complain and yet get results.
I enjoyed the book but yet felt It has an amusing collection of complaint letters and replies to the end of the book. I enjoyed the book but yet felt it wasnt as good as I thought it was going to be. Nov 10, CuteBadger rated it it was ok. This is a short, funny book about complaints the author has made about issues such as Council car parks, cinema food and the new, improved formula of certain groceries. However, it doesn't really tell you how to complain and what it does tell you on the subject is unlikely to help you put right more than a very minor issue. Worth a quick read for amusement purposes, but not to learn anythng about complaining.
Apr 09, Aunty Janet rated it it was ok. The description of the life of a call centre operative was scarily accurate I have experience as both an operative and a supervisor! The compliant letters were disappointing Jan 08, Joo rated it liked it. I Want To Complain: Sean H rated it it was ok Mar 01, Fredrick rated it it was ok Jul 15, Radu Asandei rated it really liked it May 27, Jason Burns rated it it was ok Aug 29, Dave Dutton rated it really liked it Mar 22, Anne Lloyd rated it did not like it Aug 11, Carina rated it liked it Apr 21, Rukhsana rated it it was ok Oct 01, Amanda rated it really liked it Aug 22, Martin Hammond rated it liked it Jun 17, Donna M rated it it was ok Jan 03, Chrissy rated it really liked it Aug 12, Grishma rated it it was amazing Dec 21, Anastey rated it liked it Apr 28, Lisa Brown rated it did not like it Oct 05, Sarah rated it really liked it Jan 02,